Privacy Policy

Privacy Policy Statement

Direct TV Pty Ltd is committed to compliance with the new privacy laws. These laws protect the privacy of personal information.
Direct TV Pty Ltd holds information on customers and other individuals with whom we deal.
Direct TV Pty Ltd respects the privacy of our customers, the privacy of our business contacts and the privacy of our employees.
If you would like more information about how Direct TV Pty Ltd handles personal information, you can contact us on +617 3366 6999.

Our Privacy Policy is divided into the following sections:

1. What Personal Information Does Direct TV Pty Ltd collect?
2. How is Personal Information used?
3. Will Personal Information be Given to Anyone Else?
4. Access and Correction
5. Is Personal information Held safely?
6. Non-Customer Personal Information
7. Contacting Direct TV Pty Ltd
8. Changes to this Privacy Policy

This privacy policy has been prepared primarily for our customers, who may have questions about how we handle personal information. However, Direct TV Pty Ltd also may handle information about people who are not customers.

1. What Personal Information does Direct TV Pty Ltd collect?

Direct TV is a powerful advertising and entertainment system customised to the needs of your business. We will perform all functions related to the distribution and supply of our product and services. For the purposes of our Privacy Policy, these are referred to as "our products or services".

If you ask Direct TV to supply you with our products or services, Direct TV will ask you to provide certain details, including your name and contact information (including your company, address, telephone numbers and email address).

Direct TV may require this personal information in order to provide you with our products or services, and in order to manage our relationship with you. Direct TV may also request information about you in order to help you decide which of our products or services would best suit your requirements. However, we don't collect information we don't need.

Generally, Direct TV will not collect sensitive information about you (such as details of your race, political beliefs, religion or health), although some health information may be required if you are entitled to health-related rebates in relation to particular products and services, for example.

2. How is Personal Information used?

The personal information collected from you by Direct TV is used to:

provide you with our products or services, or with other information you have requested. This will include use of personal information for establishing and maintaining any necessary accounts or records or billing systems; and notify you about new Direct TV products or services or promotions from time to time.

If at any time you no longer wish to be notified about new Direct TV products or services or promotions, please let us know.

3. Will Personal Information be Given to Anyone Else?

In the circumstances described below, personal information may be disclosed outside Direct TV.

(a) Outsourcing

Personal information collected by Direct TV may be disclosed to third parties to whom Direct TV contracts out specialised functions (including mailing houses and printing companies). If Direct TV does disclose personal information to third party contractors under outsourcing or contracting arrangements, Direct TV takes steps to ensure that those contractors:

comply with the National Privacy Principles when they handle your personal information; and

are authorised only to use personal information in order to provide the services or to perform the functions required by Direct TV.
(b) Disclosures required by law

For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors. For example, Direct TV may be asked to disclose certain personal information about an individual to assist the police with an investigation into criminal activities. Direct TV’s policy is to only make such disclosures in accordance with the Privacy Act.
Direct TV does not sell, rent or trade personal information to or with third parties.

4. Access and Correction

Under the Privacy Act, you have a right to seek access to information which Direct TV holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to exercise your right under the Privacy Act to seek access to the personal information that Direct TV holds about you, we ask that you contact Direct TV personnel who will explain how Direct TV will handle your access request.

To summarise, in the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files, and which may be used by Direct TV on a day to day basis.

To provide you with access to this personal information, Direct TV would ordinarily provide you with a print-out of the relevant personal information from our databases, or with photocopies of records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one print-out of this information, rather than multiple print-outs. Ordinarily, Direct TV will not charge you for the cost of providing this type of access to these records.

For legal and administrative reasons, Direct TV may also store records containing personal information in its archives. You may seek access to the records held by Direct TV which are not current records, but if you do so, we may charge you for the cost of providing access.

If you are of the view that personal information about you is not accurate, complete or up to date, please provide Direct TV with your request for correction. Direct TV’s policy is to consider any requests for correction in a timely way.

5. Is personal information stored safely?

Direct TV takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and if personal information is held on paper files, access is restricted to Direct TV staff with the appropriate security clearances. Direct TV only permits your details to be accessed by authorised personnel.

6. Non-customer information

Sometimes, Direct TV needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Direct TV’s policy is to only use personal information collected from non-customers for the business purpose for which it was collected.

7. Contacting Direct TV

If you have any questions or comments about this privacy policy, or if you wish to complain about how we have handled personal information about you, please contact Direct TV Pty Ltd:
by telephone +617 3366 6999
by facsimile +617 3366 5344
by e-mail directv@directtv.com.au
by letter Direct TV Pty Ltd, PO Box 3022, Stafford DC QLD 4053.

8. Changes to this Privacy Policy.

This privacy policy may change from time to time. This policy was last updated on 31 August 2006.